CARLOS MENDOZA
Academic Advisor
Austin, TX · c.mendoza@email.com · (555) 583-7124
Summary
Academic advisor with 6 years guiding undergraduate students through degree planning, registration, and retention support. Manages a caseload of 400 students and improved first-year retention by 12 percentage points through proactive outreach.
Experience
Academic Advisor · University of Texas at Austin
2020 - Present
- Advise a caseload of 400 undergraduate students on degree planning, course selection, and academic policy
- Launched a proactive outreach program for students on academic probation, improving semester-to-semester retention by 12 percentage points
- Collaborate with financial aid, registrar, and career services offices to resolve complex student cases within 48 hours
Academic Advisor · Ohio State University
2017 - 2020
- Managed a caseload of 350 students in the College of Arts & Sciences, conducting 1,200+ advising appointments annually
- Used Degreeworks and Banner to audit degree progress and flag at-risk students for early intervention
Education
M.A. Higher Education Administration — Ohio State University · 2017
Skills
Academic Advising, Degree Audit, Student Retention, Caseload Management, Banner, Degreeworks, Career Counseling, Registration Support, FERPA Compliance, Cross-Functional Collaboration