EMMA SULLIVAN
Barista
Seattle, WA · e.sullivan@email.com · (555) 802-9915
Summary
Customer-focused barista with 2+ years of experience in high-volume coffee shops, skilled in espresso craft and drive-thru speed of service. Recognized for consistently exceeding drink-quality and upsell targets.
Experience
Barista · Starbucks
2023 - Present
- Prepare 200+ espresso-based drinks per shift during peak morning rush, maintaining a 60-second average ticket time
- Enrolled 300+ customers in the rewards app in 2024, exceeding store upsell goals by 15%
- Train new baristas on espresso extraction and latte-art technique
Barista · Blue Bottle Coffee
2022 - 2023
- Handled opening till counts and cash reconciliation with 100% accuracy across 12 months
- Maintained a 4.9/5 customer-satisfaction score across mystery-shopper visits
Education
A.A. General Studies — Seattle Central College · 2022
Skills
Espresso Preparation, Latte Art, POS Systems (Square, Starbucks POS), Customer Service, Cash Handling, Food Safety, Inventory Restocking, Drive-Thru Service, Upselling, Cleanliness Standards