NATALIE KOWALSKI
Fine Dining Server
Orlando, FL · n.kowalski@email.com · (555) 462-1190
Summary
Guest-focused server with 5 years of experience in high-volume, full-service restaurants. Consistently ranks in the top 10% of staff for upselling and guest satisfaction, averaging $1,400+ in weekly sales.
Experience
Server · The Cheesecake Factory
2021 - Present
- Serve 60-80 covers nightly across an 8-table section, maintaining a 97% guest satisfaction rating
- Drive average check 22% above team baseline through targeted wine and dessert upselling
- Train and mentor 12 new hires on menu knowledge and POS workflow (Aloha)
Server · Olive Garden
2019 - 2021
- Handled 40+ covers per shift with a table-turn average of 45 minutes during peak hours
- Recognized as "Server of the Month" 5 times for guest-service excellence
Education
A.A. Hospitality & Tourism Management — Valencia College · 2019
Skills
Guest Service, POS Systems (Aloha, Toast), Upselling, Cash Handling, Menu Knowledge, Wine & Food Pairing, Multi-tasking, Food Safety (ServSafe), Conflict Resolution, Team Training